Apologies don't mean much if the guilty party doesn't do anything to remedy the situation.
Suppose Dell sold one of you a computer, took 4-8 months to ship it, and it showed up not fully put together, you'd probably never do business with them again. They can apologize all day long, but they have to go the extra mile to make things right, not the customer nagging them.
I advise people to find a used one. Just read all the posts on this and the 501st forum.
TD-2243