Aaron , I hope you read this, out of respect and education ....
That is not the way to work . I 'll tell you what I think "law" .
Once paid the order, you should confirm that you have received the payment.
Then, you must confirm the availability of the article and waiting time ( or do previously ) and once sent, attach tracking number.
It is unacceptable that some people have been waiting for two months and a half an order, when you have confirmed the date of departure.....
That brother, " IS NOT LAW "